General Terms & Conditions of Service

 

Effective from: 24 July 2025
CCG | Cotswold Cleaning Group

 

1. Definitions

1.1 “Client” means any person, company, estate, partnership, trust, or other entity commissioning Services from CCG | Cotswold Cleaning Group.
1.2 “Company” means CCG | Cotswold Cleaning Group, including its directors, employees, subcontractors, and authorised representatives.
1.3 “Services” means all cleaning, maintenance, restoration, or associated works carried out by the Company, whether domestic, agricultural, equine, commercial, or otherwise.
1.4 “Property” means any premises, land, or asset at which the Services are provided, including but not limited to private homes, estates, equine facilities, agricultural premises, commercial units, heritage buildings, and hospitality venues.

 

2. Formation of Contract

2.1 All quotations are valid for thirty (30) days unless otherwise stated.
2.2 Acceptance of a quotation by email, message, telephone, or written confirmation shall constitute a binding contract incorporating these Terms in full.
2.3 Variations to scope, specification, or pricing must be confirmed in writing and may incur additional charges.
2.4 The Client warrants that they have full authority to commission Services at the Property.

 

3. Scope of Services

3.1 The Company undertakes to provide Services with reasonable skill, care, and diligence, in line with industry standards and applicable environmental and health & safety legislation.
3.2 The Company reserves the right to vary its methods, equipment, or processes where reasonably required for safety, efficiency, or environmental protection.
3.3 No guarantee is given as to specific results or outcomes where surface condition, age, material composition, or prior treatment may affect performance.
3.4 Services may include, without limitation:

• Carpet, upholstery, and soft furnishing cleaning;

• Equine and agricultural facility cleaning, including stables, mats, and associated infrastructure;

• Exterior surface restoration (driveways, patios, render, stone, fencing, sports surfaces);

• Commercial and hospitality cleaning and maintenance;

• Other cleaning or restoration services as agreed.

 

4. Access & Operational Requirements

4.1 The Client shall provide clear, safe, and lawful access to all areas required.
4.2 Adequate water and electricity must be available on site unless otherwise agreed in writing.
4.3 The Company may charge for wasted time, delays, or repeat visits caused by obstructions, restricted access, or unsafe conditions.
4.4 Horses, livestock, pets, and members of the public must be removed from and kept away from work areas for the duration of the Services.

 

5. Health, Safety & Environmental Responsibility

5.1 The Company operates in compliance with all relevant UK Health & Safety legislation. Risk Assessments and Method Statements (RAMS) are available upon request.
5.2 The Company shall ensure that staff wear appropriate personal protective equipment (PPE).
5.3 The Company seeks to minimise environmental impact through responsible product selection, waste management, and runoff control.
5.4 Where specialist drainage, effluent licences, or environmental permissions are required, the Client shall be responsible for obtaining these prior to works commencing.

 

6. Limitation of Liability

6.1 The Company maintains public liability and employer’s liability insurance. Evidence of cover is available upon request.
6.2 The Company accepts no liability for:

• Pre-existing damage, wear, defects, or poor installation of surfaces or materials;

• Consequential damage arising from hidden or unmarked infrastructure (cables, pipes, irrigation, drainage, electrics);

• Natural re-soiling, biological regrowth, efflorescence, salt migration, or shrinkage/movement of flooring or matting following treatment;

• Incidents arising where the Client has failed to comply with operational requirements under Clause 4.
  6.3 The Company shall not be liable for indirect or consequential losses, loss of profits, business interruption, or reputational damage.
  6.4 Liability shall in all cases be limited to the total price paid by the Client for the Services giving rise to the claim.

 

7. Records & Marketing

7.1 The Company may take photographs or video recordings of the Property before, during, and after Services for documentation, quality control, insurance, and marketing purposes.
7.2 Clients may request in writing, prior to commencement of Services, that marketing use is excluded.

 

8. Payment Terms

8.1 Unless otherwise agreed in writing, payment is due immediately upon completion of Services.
8.2 Invoices unpaid after fourteen (14) days shall accrue statutory interest at 8% above the Bank of England base rate, together with reasonable recovery costs.
8.3 The Company reserves the right to suspend Services where accounts remain overdue.
8.4 Larger contracts may be subject to staged or 14/30-day payment terms if expressly agreed in advance.

 

9. Cancellations, Delays & Force Majeure

9.1 Cancellations within forty-eight (48) hours of scheduled works may incur a charge of up to twenty-five percent (25%) of the quoted total.
9.2 Works postponed due to weather, unsafe conditions, or unforeseen circumstances shall be rescheduled at the Company’s discretion.
9.3 The Company shall not be liable for delay or failure caused by events beyond its reasonable control, including (without limitation) equipment breakdown, supply shortages, extreme weather, or force majeure events.

 

10. Complaints & Dispute Resolution

10.1 Any concerns must be notified in writing within forty-eight (48) hours of completion.
10.2 The Company shall investigate and, where appropriate, rectify works shown to be deficient.
10.3 Complaints unsupported by evidence (photographic/written) may not be upheld.
10.4 Payment must not be withheld during the complaints process unless agreed in writing.

 

11. Sector-Specific Provisions

11.1 Estate & Heritage Properties – No warranty is provided where Services are performed on aged, delicate, or listed materials. The Client must disclose all restrictions, restoration requirements, or site limitations in advance.
11.2 Equine & Agricultural Facilities – Stables must be fully vacated of horses, bedding, and mats prior to commencement unless otherwise agreed. The Company accepts no liability for contamination where surfaces are not pre-cleared. Biosecurity protocols will be followed as reasonably practicable.
11.3 Commercial & Hospitality Sites – The Client shall ensure public access is restricted during works and shall disclose all operating restrictions (licensing, trading hours, noise limits). Responsibility for wastewater routing and trade effluent compliance rests with the Client unless otherwise agreed in writing.

 

12. Governing Law & Jurisdiction

12.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
12.2 The parties submit to the exclusive jurisdiction of the English courts.

 

13. Data Protection & Confidentiality

13.1 Client data is stored securely and processed in accordance with UK GDPR.
13.2 Data shall not be shared with third parties except where legally required or with Client’s explicit consent.

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14. Online Quotations & Enquiries
14.1 Any quotations or estimates provided via the Company’s website, email, or messaging platforms are indicative only and subject to a formal site visit or written confirmation.
14.2 Submitting an enquiry or booking request does not constitute a confirmed appointment until acknowledged by the Company in writing.

 

15. Website Content & Intellectual Property
15.1 All text, imagery, logos, and design elements displayed on the CCG | Cotswold Cleaning Group website are the exclusive property of the Company and may not be reproduced, distributed, or used without prior written consent.
15.2 The Company makes reasonable efforts to ensure that website content is accurate and up to date but provides no warranty as to completeness or reliability.
15.3 The Company accepts no liability for loss or damage arising from reliance on information contained on the website or linked external sources.

 

16. Data Submitted Through the Website
16.1 By submitting personal details through the Company’s website, the Client consents to their information being processed in accordance with the Company’s Privacy Policy.
16.2 The Company undertakes to store and handle all personal data securely, solely for the purpose of providing quotations, delivering services, or responding to enquiries.
16.3 The Company will not share or sell Client data to third parties except where legally required.

 

17. Website Availability
17.1 The Company strives to ensure continuous access to its website but does not guarantee uninterrupted availability.
17.2 The Company shall not be liable for technical issues, downtime, or any resulting loss of data or opportunity.