07777 434461

Cotswold Cleaning Group ("CCG") — Terms and Conditions

Effective Date: 29th April 2025

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1. Introduction

Welcome to the official Terms and Conditions ("Terms") of Cotswold Cleaning Group ("CCG," "we," "us," or "our"). These Terms govern your access to and use of our services. By commissioning, booking, or otherwise engaging in any service offered by CCG, the client ("you," "your") hereby acknowledges and accepts full and unequivocal agreement with these Terms. Should you not consent to be bound by these Terms, you are advised to refrain from utilising our services.

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2. Scope of Services

These Terms shall extend to and comprehensively govern all services rendered by CCG, inclusive of but not limited to: high-pressure exterior surface cleaning for residential, commercial, agricultural, and equine sectors; meticulous cleaning of driveways, patios, decking, fencing, walkways, and communal spaces; specialist cleansing of stables, yards, horse transportation vehicles, machinery, and exercise apparatus; professional-grade carpet cleaning; domestic and commercial window cleaning; and deep oven cleaning services. The description of services herein is illustrative and non-exhaustive.

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3. Quotations, Bookings, and Appointment Terms

All quotations provided by CCG shall remain valid for a period not exceeding thirty (14) calendar days unless expressly stated otherwise. Each quotation is rendered based upon the information supplied at the time of inquiry and may be subject to revision upon site inspection or the discovery of unforeseen variables.

Site visits to provide quotations are free of charge, provided full and unhindered access is available. In the event that access is denied, restricted, or otherwise unavailable, a non-refundable fee shall be charged: £50 for domestic properties and £200 for commercial premises.

If an appointment is scheduled for a service and access is not available at the agreed time, the client shall be liable to pay a non-refundable fee of £100 for domestic properties and £200 for commercial properties.

Where a delay exceeding fifteen (15) minutes from the scheduled time occurs due to client fault, including late tenant departure or unresolved access issues, a waiting fee may apply or the appointment may be forfeited with the full service fee charged.

It is expressly understood that all quotations are estimations and that additional charges may be levied should additional or unforeseen work be required to satisfactorily complete the services requested.

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4. Payment of Fees and Charges

All payments for services rendered by CCG must be effected immediately upon completion of the services unless expressly agreed in writing prior to service commencement. We accept payment via bank transfer, debit and credit card transactions, and cash payments. Failure to remit payment on time will render the account overdue, incurring an interest charge calculated at a rate of eight percent (8%) per annum above the Bank of England’s prevailing base rate, together with a fixed statutory compensation fee of £40 pursuant to the Late Payment of Commercial Debts (Interest) Act 1998, as amended.

Where a job cannot be undertaken due to the unavailability of water and/or electricity, and these were not provided by the client as required, the client shall be liable to pay 50% of the total quoted value of the works as a compensatory charge.

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5. Premium Period Charges

Services rendered on Sundays or United Kingdom Bank Holidays shall be charged at 1.5 times (1.5x) the standard rate. For services provided during the period between 23rd December and 2nd January inclusive, including Christmas and New Year, a premium rate of 2 times (2x) the standard charge shall apply.

To secure availability during these high-demand periods, we recommend clients book services a minimum of fourteen (14) calendar days in advance.

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6. Cancellations, No-Show Policies, and Access Requirements

Clients must provide a minimum of forty-eight (48) hours' notice in writing (email or text message) to cancel or reschedule any booked service. For weekend, holiday, or high-demand periods, cancellations must be received a minimum of forty-eight (48) hours in advance. Failure to cancel within the applicable timeframe may result in a charge of up to 100% of the quoted service fee.

Should the client fail to provide access at the time of the scheduled appointment, or should access be obstructed, CCG reserves the unequivocal right to charge the full booking fee as stipulated above, which shall be non-refundable under any circumstances.

Clients must provide full and unhindered access to all areas necessary for the provision of our services, including but not limited to internal and external water sources, electrical outlets, and any physical spaces requiring cleaning or maintenance. Failure to do so may result in service delays, additional charges, or service cancellation.

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7. Right to Refuse or Cancel Service

CCG reserves the unconditional right to refuse or cancel services at our sole discretion and for any reason whatsoever, including but not limited to safety concerns, inappropriate client behaviour, lack of cooperation, or operational limitations. Any pre-paid fees may be refunded in whole or in part at our discretion unless cancellation is due to breach of these Terms by the client, in which case no refund shall be issued.

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8. Liability, Indemnity, and Limitation of Responsibility

Whilst CCG exercises all reasonable skill and care in the performance of its services, we shall not be held liable for any damage arising from:

• Pre-existing defects or vulnerabilities;

• Adverse reactions of untreated or delicate surfaces to cleaning agents;

• Any inaccuracies or omissions in information supplied by the client;

• Force majeure or other events beyond our reasonable control.

The client bears sole responsibility for informing us in advance of any surfaces, materials, or conditions requiring special consideration or handling.

Our liability, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no event exceed the value of the services rendered. Nothing in these Terms seeks to limit or exclude our liability for death or personal injury caused by negligence or for fraudulent misrepresentation.

Public liability insurance coverage is maintained by CCG and is available for inspection upon written request.

Clients further agree to indemnify and hold harmless CCG from any and all claims, losses, damages, liabilities, and expenses arising out of the client’s failure to disclose hazardous site conditions, provide proper access, or communicate essential operational requirements.

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9. Health, Safety, and Biosecurity Compliance

We operate strictly within the parameters of relevant health and safety legislation and industry best practices. Clients must ensure that work areas are rendered safe and free from hazards, including but not limited to loose animals, unstable structures, trip hazards, and exposed utilities.

In the execution of services relating to agricultural and equine environments, CCG implements rigorous biosecurity measures to prevent cross-contamination. Clients shall cooperate fully to facilitate adherence to such protocols.

Should our operatives encounter conditions deemed hazardous to health, including but not limited to excrement, vermin, or unsafe structures, we reserve the right to cease work immediately. Notification will be issued to the client, and a full or partial invoice may still be issued to recover time, travel, and labour costs incurred.

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10. Environmental Stewardship

CCG endeavours to mitigate environmental impact through the prudent use of eco-friendly cleaning agents and responsible waste management practices. Clients bear the responsibility for runoff management and compliance with any local environmental regulations, except where separate arrangements are formalised in writing.

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11. Client Responsibilities

Clients are responsible for ensuring:

• Full and unobstructed access to all areas designated for cleaning;

• Availability of requisite utilities (e.g., clean water supply, functioning electrical connections);

• Secure containment of all pets and removal of sensitive items;

• Disclosure of any material circumstances affecting service performance, including restrictions, permits, or local ordinances.

Additional charges may apply for the removal of pet fouling, excessive dirt, hazardous waste, or biohazards. In such cases, surcharges between £15 and £50 may be added to the final invoice depending on the severity and labour required.

Failure to comply with these obligations may result in service delays, cancellation of services, the imposition of additional fees, or liability for lost time and costs incurred by CCG.

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12. Force Majeure

CCG shall not be deemed in breach of these Terms nor liable for any delay in performance or failure to perform any of its obligations under these Terms if such delay or failure results from events, circumstances, or causes beyond its reasonable control.

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13. Intellectual Property Rights

All trademarks, logos, content, imagery, and marketing materials produced by or for CCG remain the exclusive intellectual property of the company. No use, reproduction, or distribution of said materials shall be permitted without the express prior written consent of CCG.

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14. Dispute Resolution and Complaints

All complaints must be communicated to CCG within forty-eight (48) hours of service completion. We undertake to investigate and resolve complaints diligently and equitably.

In the event of a dispute, the parties shall attempt, in good faith, to resolve the matter amicably prior to initiating formal legal proceedings.

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15. Amendments and Modifications

We reserve the absolute right to revise, amend, or otherwise modify these Terms at any time without prior notice. Any such modifications shall become effective immediately upon publication on our official website.

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16. Governing Law and Jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

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17. Contact Information

Cotswold Cleaning Group | CCG
Email: office@cotswoldcleaning.group
Phone: 07777 434461